Customer Relationship Manager (VN2729)

Eurovia UK

Customer Relationship Manager (VN2729)

Business Area: Management

Vacancy Base: Cheshunt

County: Hertfordshire

Contract Type: Permanent

Hours: 40

Eurovia’s core expertise is transport infrastructure and urban development, producing specialist, market leading materials and construction services to the UK highways industry. Our knowledge and technical expertise has enabled investment in growth to develop innovative and sustainable construction techniques and solutions that benefit road users, airports, stadiums, playgrounds and pedestrian footways across the UK.

The successful candidate will be responsible for the following duties:


         Lead Eurovia’s Customer and Stakeholder engagement commitments across all projects on the Transport for London (TfL) Surface Transport and Infrastructure Construction Framework Contract

         Develop proactive relationships with TfL teams, for example communications and project management teams, to understand and meet their needs and expectations throughout project delivery

         Develop proactive relationships with relevant external audiences and stakeholders such as businesses, residents, and community-based organisations

         Manage stakeholders throughout the project lifecycle utilising a suite of engagement tools

         Ensure stakeholders are always well informed and supportive of Eurovia’s activities therefore minimising disruption and complaints

         Provide face-to-face updates to stakeholders including attendance at resident’s association meetings and business forums/associations as required to provide updates

         Develop Stakeholder Management Plans for all Call-Off Contracts

         Maintain centralised communications logs, complaints, and compliments trackers

         Lead Eurovia’s engagement with the TfL 3-Tier Assessment of Traffic Management including reviewing and monitoring the site set up and traffic management, pedestrian management, cyclists management from the perspective of a member of the public

         Develop and monitor marketing and communications materials displayed on site

         Build good relationships with all Eurovia project teams and positively influence considerate site behaviour to the benefit of all stakeholders interacting with our site

         Delivery of toolbox talks and presentations to project teams


The successful candidate will have the following skills / experience


         Good general education

·        Proficient in all Microsoft applications including Word, Excel and PowerPoint

·        Public liaison experience

         Internal and External Stakeholder engagement

         Social Value strategy and implementation

         Strategic Labour Needs and Training

         Verbal communication – able to present to a group and communicate effectively on a 1-2-1 basis

         Written communication – able to identify an audience and write appropriate documents across multiple mediums e.g. reports, articles, online posts

         Social Media – Ability to manage and coordinate social media accounts

         Ability to build positive relationships and engage with colleagues, internal and external stakeholders and clients at all levels

         Ability to manage expectations of key stakeholders with clear communications

         Ability to work to deadlines and prioritise workload accordingly – demonstrate own initiative, be proactive, and highly organised with a good attention to detail

         Responding to stakeholder requests with positive attitude towards the needs of all

         A team player

         Passion for delivering social value in the communities where we work

An enquiring and investigative mindset with a positive approach to problem solving

We are Investors in People accredited We work hard to create an environment for job satisfaction, where our workforce feel that they are instrumental in contributing to the overall success of the business and on a personal level, can access development towards their professional goals and aspirations.
Read more about working for Eurovia on our careers website 
We have a dedicated recruitment team and politely request that agencies refrain from contacting anyone across our businesses with regards to speculative CV’s or offering to assist with our vacancies, thank you.  
Eurovia recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles.

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